Last updated: August 12, 2026
The short version: Vosy plans bill monthly and renew automatically. You can cancel anytime, effective at the end of your current billing period — you keep access through what you've paid for. Fees are non-refundable, including unused minutes. If a payment fails we retry it over seven days and email you each time; only after that do we pause outbound calling, and your dashboard and data stay available throughout. If something went wrong with a charge, contact us before disputing it with your card issuer — we review every request.
Paid plans are billed monthly, in advance, and renew automatically at the start of each billing period at the then-current rates. Usage beyond your plan's included minutes (overage), phone-number fees, and other usage-based charges are billed per your plan as described on the Pricing Page. Voice minutes are consumed services — the underlying carrier, speech, and AI-model costs are incurred the moment a call happens.
You can cancel anytime — downgrade to the Free plan from the Pricing page in your dashboard, or send written notice to contact@vosy.ai. Cancellation takes effect at the end of the then-current billing period: you retain full access through the period you have paid for, and you will not be charged again. Cancelling does not delete your account or data — contact us if you also want your account closed.
As set out in Section 5.3 of our Terms of Service, all fees are non-refundable and non-creditable. This includes:
There are two exceptions: refunds required by applicable law, and the case where Vosy terminates your account for convenience — if we discontinue your service without cause, we refund the prorated unused portion of prepaid fees for the terminated period (Terms, Section 17).
If a renewal charge is declined, we email you and automatically retry the card on file three times — one day, three days, and seven days after the first failure. You get an email at each attempt. Nothing about your service changes while we are retrying, and we do not charge late fees.
If the balance is still unpaid after the seventh day, we pause outbound calling on the account. Your dashboard stays open: you can sign in, read and export your call data and transcripts, download your recordings and invoices, and update your payment method. Add or update a card and calling turns back on automatically, usually within the hour. Cancelling instead (Section 2) stops future charges but does not clear a balance already owed.
If you believe you were billed in error — a duplicate charge, a charge after cancellation, or a service problem — contact us at contact@vosy.ai before disputing the charge with your card issuer, and include your account email and the invoice number. We review every request, usually within a few business days, and we may issue refunds or account credits at our sole discretion in exceptional cases. Contacting us first is almost always faster than a card dispute, and it lets us actually fix the underlying problem. Accounts with unresolved payment disputes may be suspended under the Terms until the balance is resolved.
If your organization has an executed Enterprise Agreement or Master Services Agreement with Vosy, its billing, cancellation, and refund provisions control where they differ from this page.
This page summarizes and administers Sections 5, 16, and 17 of the Vosy Terms of Service in plain language. It does not create separate or additional rights; if this page and the Terms conflict, the Terms control. We may update this page from time to time by posting a revised version with a new "Last updated" date.