Refund & Cancellation Policy

1. How billing works

Paid plans are billed monthly, in advance, and renew automatically at the start of each billing period at the then-current rates. Usage beyond your plan's included minutes (overage), phone-number fees, and other usage-based charges are billed per your plan as described on the Pricing Page. Voice minutes are consumed services — the underlying carrier, speech, and AI-model costs are incurred the moment a call happens.

2. Cancelling your subscription

You can cancel anytime — downgrade to the Free plan from the Pricing page in your dashboard, or send written notice to contact@vosy.ai. Cancellation takes effect at the end of the then-current billing period: you retain full access through the period you have paid for, and you will not be charged again. Cancelling does not delete your account or data — contact us if you also want your account closed.

3. Refunds

As set out in Section 5.3 of our Terms of Service, all fees are non-refundable and non-creditable. This includes:

• subscription fees for partial or unused billing periods (including after cancellation);
• consumed and unused plan minutes, and usage/overage charges;
• phone-number fees;
• differences when downgrading to a lower plan; and
• fees for accounts terminated for cause (for example, violations of the Acceptable Use Policy).

There are two exceptions: refunds required by applicable law, and the case where Vosy terminates your account for convenience — if we discontinue your service without cause, we refund the prorated unused portion of prepaid fees for the terminated period (Terms, Section 17).

4. Something went wrong with a charge?

If you believe you were billed in error — a duplicate charge, a charge after cancellation, or a service problem — contact us at contact@vosy.ai before disputing the charge with your card issuer, and include your account email and the invoice number. We review every request, usually within a few business days, and we may issue refunds or account credits at our sole discretion in exceptional cases. Contacting us first is almost always faster than a card dispute, and it lets us actually fix the underlying problem. Accounts with unresolved payment disputes may be suspended under the Terms until the balance is resolved.

5. Enterprise customers

If your organization has an executed Enterprise Agreement or Master Services Agreement with Vosy, its billing, cancellation, and refund provisions control where they differ from this page.

6. About this page

This page summarizes and administers Sections 5, 16, and 17 of the Vosy Terms of Service in plain language. It does not create separate or additional rights; if this page and the Terms conflict, the Terms control. We may update this page from time to time by posting a revised version with a new "Last updated" date.